Shipping & Delivery

At Oak & Lace, we believe the experience of bringing something beautiful into your home should be as thoughtful as the piece itself. Our collection includes curated furnishings, decorative accessories, and specialty pieces sourced from trusted makers and artisans. Because of the unique nature of our products, shipping methods and delivery timelines may vary.

Please review the following information before placing your order.

Order Processing & Shipping Times

We aim to process and ship in-stock merchandise within 3–5 business days of purchase, excluding weekends and holidays. Some products ship directly from our trusted manufacturers and vendors and may require additional processing time. Estimated shipping timelines are provided on individual product pages whenever available. Please note that processing times and transit times are separate. Delivery estimates begin once an order has been shipped, rather than when it is placed.

Shipping Rates

Shipping rates are calculated at checkout based on the items in your order, their size and weight, and the delivery destination. Certain oversized, fragile, or specialty items may require additional shipping and handling charges to ensure safe transportation. Any applicable shipping charges will be displayed at checkout or communicated for approval before your order is finalized.

Shipping Destinations

We currently ship within the 48 contiguous United States. At this time, we do not offer standard shipping to Alaska, Hawaii, U.S. territories, or international destinations. Orders must be shipped to a valid physical address. Furniture, freight, and oversized deliveries cannot be shipped to P.O. boxes.

Furniture & Oversized Deliveries

Furniture and oversized items require special handling and may ship through third-party freight. Depending on the item, delivery may be provided through one of the following services:

Threshold Delivery

Your item will be delivered to the first accessible, covered entry point of your home or building. This service does not include unpacking, assembly, or placement inside the home.

White-Glove Delivery

When available, white-glove delivery includes scheduled delivery, placement in the room of your choice, unpacking, and removal of packaging materials. Light assembly may be included depending on the carrier and item.

White-glove delivery does not include moving existing furniture, installation requiring specialized trades, or modifications to your home.

Delivery services vary by product and location. The service included with your purchase will be indicated on the product page, at checkout, or in your order confirmation.

Additional charges may apply for special delivery circumstances, including limited access, additional stair carries, remote destinations, or unusual handling requirements.

Preparing for Furniture Delivery

Before purchasing furniture, please carefully review the dimensions of your selected piece. Customers are responsible for confirming that merchandise will fit through doorways, hallways, staircases, elevators, and all other access points. Please ensure that the delivery area is accessible, clear of obstacles, and ready to receive your order.

For scheduled freight or white-glove deliveries, an adult must be present to accept and inspect the merchandise. If an item cannot be delivered due to access restrictions, incorrect measurements, or an unavailable recipient, additional delivery, storage, or return freight fees may apply.

Furniture purchases are final sale, as outlined in our Returns & Exchanges Policy.

Backorders & Shipping Delays

We work closely with our vendors and shipping partners to provide accurate availability and delivery estimates. Occasionally, delays may occur due to production schedules, material availability, carrier disruptions, or circumstances beyond our control. If we become aware of a significant delay affecting your order, we will make reasonable efforts to notify you with updated information. All shipping and production lead times are estimates and are not guaranteed delivery dates.

Multiple Shipments

Your order may arrive in more than one shipment. Because our collection includes both stocked merchandise and items shipped directly from our trusted vendors, products may originate from different locations and arrive at different times. Tracking information will be provided as individual shipments are dispatched, when available.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation email with tracking information when supported by the carrier. For larger furniture and freight deliveries, the delivery carrier may contact you directly to schedule an appointment. Please ensure your contact information and shipping address are accurate at checkout.

Damaged or Incorrect Shipments

We take great care in preparing and coordinating your order for delivery. However, damage can occasionally occur during transportation. We ask that all merchandise be inspected promptly upon arrival.

If your item arrives damaged, defective, or incorrect, please contact hello@oakandlace.com within 48 hours of delivery, whenever possible.

Please include your order number, photographs of the affected merchandise, and photographs of the original packaging. For furniture and freight deliveries, please inspect the item before signing the delivery receipt whenever possible. Note any visible damage on the carrier's delivery documentation. Do not discard damaged merchandise or packaging until our team has provided further instructions. Our team will review your claim and coordinate an appropriate resolution.

Lost or Missing Packages

If your tracking information indicates that your order has been delivered but you have not received it, please check around your delivery location and contact the carrier. If the package remains missing, contact our team at hello@oakandlace.com so we can assist with reviewing the shipment and available carrier claim options.

Address Changes & Delivery Attempts

Please review your shipping address carefully before completing your purchase. If you need to request an address change, contact our team as soon as possible. Changes cannot be guaranteed once an order has been processed or shipped. Additional charges resulting from an incorrect address, failed delivery attempt, or customer-requested redelivery may be the responsibility of the customer.

Questions About Your Order?

We are happy to assist with shipping estimates, furniture delivery questions, and product availability. Please contact us at hello@oakandlace.com for assistance.